LingoWare - User guide

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Tech Support / Troubleshooting

Following is a list of common problems and their solutions. If you are still experiencing problems after reviewing this page, please contact technical support and we will do all we can to resolve it.
For problems with ICQ click here to submit.

I have installed LingoWare but ICQ is not translated?
First make sure that ICQ is included in the LingoWare Application list and that LingoWare is enabled (the parrot icon in the system tray should be activated). Next, try to close both ICQ and LingoWare and re-run them, starting with LingoWare. Also, make sure you have selected the appropriate language from the Language window.

My Computer tries to dial into the internet by itself?
To stop your computer dialing up automatically when your LingoWare is open, you need to change your browser options:
1. Select Internet Options from the Tools menu.
The Internet Options dialog box opens.
2. Open the Connections Tab.
3. Mark the Never dial a connection option.
4. Click Apply.
5. Click OK.

I send the ICQ message in English but the recipient does not receive it in their language?
LingoWare translates the actual interface and the menus of the program you are using. With this version of LingoWare, the message itself is not translated. If both you and the person you are communicating with have support for the particular language, the message can be sent and received in that language. LingoWare, which will be launched in the near future, will have capabilities for translating the ICQ message and any other texts. It will also provide capabilities for automatic translation of the interface of most windows based software. Keep posted to our site for details.

I downloaded LingoWare and get a message "Unable to decompress" what does it mean?
It can happen that when you downloaded the files from our server, not all of them were received.
Check if the size of the file you downloaded is the same as the size indicated on the download page. If not you will have to download again.
Another cause for this message could be connected to the setup or installation program. Rebooting your computer could solve this problem.

Cannot Download?
Due to an overwhelming response, our servers have not been able to stand up to the demand.
We are continually upgrading our sites so as to make the download more efficient.
If your download was not successful please try again and if you are still not successful try from another download site(See the download page www.lingoware.com/).
Make sure that your browser is on line. Interruptions to your connection could also affect your download.

How do I close LingoWare?
To Close LingoWare:
1. Right-click on the parrot icon in your system tray:
A menu opens.
2. Select Exit.
3. You will be prompted to confirm.

How to install and use LingoWare with ICQ ?
Once the download has completed, the "exe" files will be saved to your hard disk. Locate these "exe" (installation) files and double click on the icon. This starts the installation procedure. Follow the instructions to complete the installation. The installation is very simple as it is described in your language. Read all the instructions and click next on each window till the end of the process.
The installation will provide the path (place) as to where the program will be installed. (Normally "C:\Program Files\LingoCom\LingoWare.exe") If you want to place the program in another location (Place on directory), you can click change to specify the location. You will be prompted to confirm that this is the desired location.
The installation of the program asks for the name of the group of programs where to install the icons of LingoWare. You can change the name from the default if you wish. An Icon is placed in this folder.
Checking the box on the final window will run LingoWare on completion. If the box is not checked you can run LingoWare at a later stage by double clicking on the LingoWare icon. The main LingoWare window will open with the ICQ logo incorporated in it. Double-click on the ICQ logo and the ICQ application will open with the interface and menus translated into your language.
Both the ICQ flower and the LingoWare parrot will be placed in the system tray.
You can keep the LingoWare application minimized (the icon in the tray) while ICQ is open. A single click on the LingoWare icon will change the translation of the ICQ back to English. Clicking the LingoWare icon again will translate the ICQ back into your language. A double-click on the LingoWare icon will open the LingoWare application.

How to stop LingoWare Opening automatically on startup?
To stop LingoWare opening automatically do the following:
1. Click start from the task bar.
2. Select Programs.
3. Select StartUp:
   A list of applications opens.
4. Right-click on the LingoWare logo:
   A menu opens.
5. Click Delete.
   You will be prompted to confirm.

Problems with Registration?
When you download and install Lingoware you will be prompted to register.
Note: If at the time of registration our server is down or overloaded, you will be assigned a zero as your temporary user number.
At a later stage when you are on line and communication to the server is up, you will be assigned a new user number.

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